Click here for a Candle Supply Business Update 16th May 2020 for COVID-19 (coronavirus)

    COVID-19 (coronavirus) Business Update - 16th May 2020

    OPEN FOR BUSINESS - SHOWROOM NOW OPEN WITH SOCIAL DISTANCING MEASURES IN PLACE - DIRECT WAREHOUSE PICKUPS REMAIN - WORKING ON IMPROVEMENTS TO DELIVERY OPTIONS

    Hi All, with the relaxation of restrictions by the NSW Government, we are now able to open our showroom for browsing and placing orders, however we will still be requesting customers to follow social distancing hand sanitising practices whilst at the store

    We have had a great response to our direct warehouse pickups, being much more efficient for our customers who just want to pick up and go, we will be continuing with servicing pickup up orders at our dock, therefore no need to visit the showroom if you are just picking up your order and we still reccomend the following in order to reduce the time waiting for your pick up orders

    1. That payment for pick up orders is made online prior to arrival

    2. That customers nominate a time for the pickup in the shipping notes during the checkout process

    3. Practice social distancing while waiting for your order

    Please note: we don't send any specific notification to customers when your order is ready for pickup, so as long as you place your order within half an hour before your pickup time, your order will be ready, no need to call ahead to check if its ready

    Special Note for our New Zealand customers - We are back to normal with our regular weekly shipments on Wednesday's and local deliveries are now proceeding within New Zealand, however there are large volumes of freight now being shipped to New Zealand on a reduced number of flights, so there may still be some minor delays in the timing of your deliveries. We certainly hope all get back to normal and you can all get back to normal business soon

    Stay safe and thank you for your continued support

    Regards

    CS